Financial institutions have a death process. Technology platforms mostly have a memorialisation process, which is not the same thing. Very few of them will hand over the contents of an account, whatever documents you produce.
What the major platforms actually do
| Platform | On death | Can a family get the data? |
|---|---|---|
| Inactive Account Manager, if the user configured it | Only via the configured trusted contact, or a narrow request process | |
| Apple | Legacy Contact, if configured | Legacy Contact with the access key and death certificate |
| Meta (Facebook/Instagram) | Memorialise or delete | No content access; legacy contact can manage the profile |
| Banking / UPI apps | Account frozen on intimation | Through the bank's death claim process, not the app |
| Exchanges / crypto wallets | Exchange has a nominee process; self-custody has none | Self-custody is unrecoverable without the seed phrase |
The order of damage
- Primary email — password resets for banking, investments and insurance all land here.
- Phone number and the SIM — every OTP flows through it, and it is deactivated quickly if bills stop.
- The 2FA device or authenticator app — losing it locks accounts that were otherwise recoverable.
- Cloud storage — often the only copy of scanned documents and family photographs.
- Self-custody crypto — with no seed phrase, the asset simply ceases to exist for the family.
How to record access without creating a security hole
- Never put passwords in the will. A probated will can become a public court record.
- Do not email credentials to yourself or keep them in a plain spreadsheet in cloud storage.
- Use a vault that encrypts each credential with a derived key, and mark which credentials a specific family member is allowed to see.
- Record the location of the 2FA device and the recovery codes separately from the passwords themselves.
- Keep the SIM on a plan the family can continue paying, or note who should take it over.
Saarthi's digital access vault is built for exactly this: credentials are encrypted per record with an HKDF-derived key, and each one carries a privacy tier controlling which family member can ever see it.
A ten-minute exercise
Open your password manager or your browser's saved passwords and count. Then ask which five of those, if inaccessible tomorrow, would cost your family the most time. Record those five properly first.
Saarthi is a readiness and organization platform. It does not provide legal, tax, investment, or financial advice. Any generated drafts, checklists, or recommendations should be reviewed with qualified professionals before use.